Sonoma Junkers

Effective Date: 8/27/26

Sonoma Junkers ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices and rights available to you, including specific rights for California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

By using our website or booking a service with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

When you request a quote, book a job, or contact us, we collect information such as:

- Name, phone number, email address, and service address

- Details about the job (type of items, photos, scheduling preferences)

- Payment and invoicing information

This information is collected and stored on our behalf by our customer relationship management (CRM) provider, AutopilotApp (autopilotapp.io), which we use to schedule jobs, manage invoicing, and maintain customer records. AutopilotApp acts as our service provider and processes this data only to help us deliver and manage our services to you.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

- Device and browser information

- Pages visited and actions taken on our site (such as reaching a booking confirmation page)

- Online identifiers (such as cookie IDs) used to measure how our advertising performs

This is described in more detail in the Google Ads section below.

2. Google Ads and Conversion Tracking

Our website uses the Google Tag and cookies to measure the performance of our online advertising and to track conversions, such as when a visitor submits a booking request or reaches our booking confirmation page.

This tracking collects online identifiers and on-site actions (for example, that a visitor landed on our booking confirmation page after clicking an ad). It does not collect or share sensitive personal identifiers — such as phone numbers or voice recordings — for advertising or marketing purposes.

Restricted Data Processing. We have enabled Google's Restricted Data Processing setting for California users. As a result, Google acts strictly as our service provider under the CCPA/CPRA with respect to this data — it does not use website visitor data collected through our ads for its own cross-context behavioral advertising or profiling purposes.

Your Choices. You can opt out of personalized advertising and ad tracking at any time by visiting:

- [Google Ads Settings](https://adssettings.google.com/)

- [Network Advertising Initiative (NAI) Opt-Out Page](https://optout.networkadvertising.org/)

3. How We Use Your Information

We use the information we collect to:

- Schedule and complete junk removal jobs

- Process invoices and payments

- Communicate with you about appointments and services

- Measure and improve our advertising

- Comply with legal obligations

We do not sell your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We share information only with:

- Service providers who perform services on our behalf, such as AutopilotApp (CRM, scheduling, invoicing) and Google (advertising measurement, subject to Restricted Data Processing as described above)

- Payment processors, as needed to complete transactions

- Legal or regulatory authorities, if required by law

We do not share your personal information with third parties for cross-context behavioral advertising, except as described above regarding Google Ads.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

- Know what personal information we have collected about you and how it has been used and shared

- Delete personal information we have collected from you, subject to certain exceptions

- Correct inaccurate personal information

- Opt out of the sale or sharing of your personal information (we do not sell personal information, and our use of Google Ads is limited by Restricted Data Processing as described above)

- Non-discrimination for exercising any of these rights

To submit a request, please contact us using the information in the "Contact Us" section below. We will verify your request before responding and will respond within the timeframes required by law.

Do Not Sell or Share My Personal Information: We do not sell personal information. To the extent our advertising activity could be considered "sharing" under the CPRA, you can limit this by using the opt-out links in Section 2 above.

6. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records (such as invoices), and comply with legal obligations.

7. Data Security

We use reasonable administrative and technical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure.

8. Children's Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Effective Date" at the top of this page.

10. Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.